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Terms and Conditions

Terms & Conditions: Switch to Paperless Document Delivery

Please read the following Terms and Conditions carefully. By enrolling in Paperless Delivery, you acknowledge and agree to all of the following Terms and Conditions:

• Once you enroll in Paperless Delivery you will set up a MyBenefits Account and provide a valid email address.
• The Department of Human Services will deliver an email notification to you whenever documents or notices requiring your attention are posted to your MyBenefits Account.
• Once enrolled in Paperless Delivery, you will no longer receive paper documents or notifications pertaining to your application or benefits through physical mail. However, you will continue to receive documents regarding your health plan enrollment and other related information by physical mail.

Hardware and Software Requirements

In order to participate in Paperless Delivery, you must have: (i) access to a computer capable of connecting to the Internet; (ii) an Internet Service Provider; (iii) a browser capable of viewing the MyBenefits portal; (iv) an email service account that allows you to receive email; (v) the ability to open and view Adobe PDF files.

Your Responsibilities

Once you enroll in Paperless Delivery, it is your responsibility to provide us with a valid email and inform us of any changes to your e-mail address. It is also your responsibility to keep your email address active and capable of receiving new emails. You must ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. The Department of Human Services is not responsible for lost or misdirected email, caused by invalid email addresses, "full" inboxes, or diverted email to your "spam" email folder. It is your responsibility to promptly check your MyBenefits Account after receipt of an email notification.

Ending Paperless Delivery Enrollment

You may end your enrollment in Paperless Delivery at any time by logging into your MyBenefits Account and selecting the Paperless Preference hyperlink or by contacting the Department of Human Services. Any documents or notifications sent prior to ending enrollment will not be mailed to your physical address.

Any documents or notifications sent after disenrollment will be mailed to your physical address that we have on file for your account. Once you terminate Paperless Delivery enrollment you will not receive email notifications. When ending enrollment in Paperless Delivery, it is your responsibility to ensure that the physical mailing address on file for your account is current.